AI Receptionist for Law Firms
People tend to call a lawyer when something has just gone wrong, and often that is outside office hours. If they reach voicemail, many call the next firm. Our AI receptionist answers every call, screens the matter against your criteria and books the consultation, so your team starts the day with organized intake instead of a voicemail list.
What Good Legal Intake Looks Like on the Phone
- 1
Answers with your firm's name
The caller hears a calm, professional greeting straight away, at any hour.
- 2
Identifies the matter type
It works out whether the call is personal injury, immigration, family law, estate planning or something you do not handle.
- 3
Asks your screening questions
You decide the questions, such as dates, location, whether another attorney is involved and the names of other parties for your own conflict check.
- 4
Books or routes the caller
Good-fit callers get a consultation on your calendar. Urgent matters go to the attorney you name. Poor fits get a polite response you approve.
- 5
Logs everything
Your team receives the summary, transcript and recording, and details can be logged to Clio or your CRM.
Set Up Around Your Practice Area
Personal injury
Captures accident date, location, injuries and treatment details while the caller is still deciding who to hire.
Immigration
Answers in English, Spanish and 50+ other languages, and detects the caller's language automatically.
Family law
Uses a careful tone, collects only what you ask for, and can route sensitive calls to a person.
Estate planning
Handles routine questions about the process and books planning consultations.
Criminal defense
Takes after-hours arrest calls seriously by connecting them to your on-call attorney under rules you set.
Solo attorneys
Covers the phones while you are in court, with urgent calls transferred to your cell.
What the AI Receptionist Will Not Do
It does not give legal advice, assess the strength of a case or promise an outcome. We build it to collect information and schedule, and to pass legal questions to your attorneys.
Your firm stays responsible for its ethics and confidentiality obligations. Before going live, review the greeting, the screening questions and how recordings are stored against your state bar rules and call-recording consent laws. We can set the greeting to include an AI and recording notice, and adjust what gets recorded or stored to fit your policies.
AI vs. a Legal Answering Service
| AI receptionist | Traditional legal answering service | |
|---|---|---|
| Availability | 24/7/365, answers immediately | 24/7, sometimes with hold times at busy periods |
| Booking consultations | Live, in your calendar, during the call | Often a message for your team to return |
| Screening | Your exact questions, asked the same way every time | Depends on the agent and script |
| Pricing | From $99/mo plus usage, $299 setup | Commonly $300 to $1,500 a month |
| Empathy for distressed callers | Can sound warm, and transfers to a person when needed | A real human, which some callers prefer |
Frequently Asked Questions
Can an AI receptionist handle law firm intake?
Yes, for the phone stage of intake. It can identify the matter type, ask your screening questions, book consultations and send your team the details. Your attorneys still decide whether to take the case.
Does it integrate with Clio?
Caller notes, phone numbers and booked dates can be logged to Clio, or to other tools through Zapier and Make. We confirm the exact fields and workflow for your firm during discovery.
Will the AI give legal advice?
No. It is set up to avoid legal advice, and it passes legal questions to your attorneys. It collects information and schedules consultations.
Is client information kept confidential?
Calls produce recordings and transcripts, so treat them like any other client data. We review what is recorded, stored and shared with you during setup. Your firm should confirm the setup meets your state bar rules and recording consent laws.
How much does it cost for a law firm?
Most firms fit Starter at $299 setup plus $99 a month, or Growth at $1,199 setup plus $399 a month for several agents and deeper CRM workflows. Call minutes are billed separately, typically $0.15 to $0.40 per minute.
See If It Fits Your Phone Line
Tell us about your calls and we will tell you honestly whether an AI receptionist makes sense.
Book a 15-minute call